Partner FAQ
Answers to common questions and helpful guides for existing partners
61 articles
- How can I add a new vehicle to my account?
- How can I add a new chauffeur to my account?
- What's the best way to contact my market manager?
- Who should I contact if I have questions about my account?
- How do I record extras for a pickup?
- How can I update my chauffeur and vehicle info?
- How do I reset my password?
- How can I update my partner account information?
- What should I do if my app is unresponsive or not working properly?
- I have questions about payment, what should I do?
- What should I do when a document expires?
- How are ratings generated and how can I check mine?
- Assisting guests with access requirements
- When will I receive my 1099 form?
- I can’t see any rides in the offer system - what should I do?
- Why do chauffeurs have to have location services on to use the app?
- How does Blacklane use a chauffeur’s location data?
- Chauffeur Hailing™ FAQ
- What is the no-show policy?
- What is the cancellation policy?
- What should I wear when performing a Blacklane ride?
- How to take the perfect profile picture
- How much luggage can I transport safely for a guest?
- How do I upload a new company document?
- How do I use the offers screen?
- How can I filter offers in the app?
- What does the 'You' tab do?
- The 'On the way to pickup' button
- The rides screen
- Should I accommodate guests travelling with animals?
- How to give back a ride in the chauffeur app
- What do the chauffeur permissions mean?
- Contacting help teams via chat
- Submit a complaint
- How can I remove a chauffeur or vehicle from my account?
- How can I check which documents I need to provide?
- Airport pickup guide
- Onfido FAQ
- Onfido guide: step by step
- Ratings, stars, and streaks
- What is Chauffeur of the Month and how can I be nominated?
- Communication tips for hourly rides
- By-the-hour rides FAQ
- Lost and found guidelines
- Multi-factor authentication
- Local Service Provider GTC (General Terms and Conditions)
- GTC Service Levels
- Code of Conduct for Local Service Providers and Suppliers
- Identity checks FAQs
- Which vehicles can I add to my account?
- Dynamic pickup time
- Guest chat FAQ
- New service classes for electric vehicles
- How do I update my driver’s license?
- In-app sentiment surveys
- Background check guide
- Background check FAQ
- Where to find pickup signs
- Uber to acquire global chauffeur service Blacklane
- In-app document review
- Light/dark mode