In the app
If you need a reminder on how to review rides in-app, including adding extras such as waiting time, additional kilometers, or extending an hourly booking, check out the chauffeur guide.
In the partner portal
Important to remember:
Extra waiting time: Wait time is automatically calculated based on your app use. It's important that you press the buttons correctly and promptly as you can’t edit the calculated waiting time after you finish the ride.
Extra kilometers: Fill in the total number of kilometers, including the original distance of the ride. For example, if you drove 25 kms for a ride that was supposed to be only 20 kms, then write 25 kms in the “Distance” field.
Please note that extras will not be considered in cases where a route is taken which involves more distance but reduces travel time.
Reasons for extras: This field is mandatory when you submit your review. Please make sure to thoroughly explain the reason for the extras. If you're reporting extra kilometers, please make sure that you mention any guest-requested addresses that were different from the original booking details.
Tip: To ensure all extras are properly recorded and compensated, report them as soon as possible within the 24-hour deadline.
During the ride, use the 'Wait Time' button for stops and 'Passenger Onboard' when guests return to maintain accurate wait-time tracking.
Airport/train station pickups: Remember the process for adding additional wait time (over 60 minutes) is different for these rides. The main points are listed below, but make sure to review the guide for a full outline.
Check with the Chauffeur Care team that you should wait longer than 60 minutes
In the app, press Passenger on board
Press Other options
Then press Add waiting time
The app will then automatically calculate the additional wait time.
If you meet the guest, press Continue ride when they enter the vehicle.
Once you finish the ride, review the extras as normal.
Always remember the review must be submitted at the latest 24 hours after the ride is finished, otherwise Blacklane will not be able to pay you for the extras.