If you need to know how to review rides, including adding extras such as waiting time, additional kilometres, or extending an hourly booking, check out the videos below as we steer you through the process.
If you have performed extra waiting time, kilometres, or extended an hourly booking, you will see the pop-up screen once you have pressed the “Finish ride” button in your BL for Chauffeurs app. To review your finished ride in the app, please fill in all information about any extras. There are some helpful guidelines listed below, so please make sure to check them out too!
How to review airport and train station transfers
How to review standard transfer rides
How to review hourly rides
Remember: When you extend an hourly booking, remember to fill in the total duration of the ride in the "Total ride duration" field. The extra time is measured in 30-minute intervals. For example, if you drove 3 hours and 20 minutes for a ride that was supposed to only last 3 hours, then please select 3.5 hours in the “Total ride duration” field.
How to review rides in the partner portal
Remember:
For extra waiting time: The system automatically calculates the waiting time based on your app usage. It's important that you press the buttons correctly and promptly as you can’t edit the calculated waiting time after you finish the ride.
For extra kilometres: Fill in the total distance of your finished ride, including the original distance of the ride. For example, if you drove 25 kms for a ride that was supposed to be only 20 kms, then write 25 kms in the “Distance” field.
*Please note that extras will not be considered in cases where a route is taken which involves more distance but reduces travel time.
Reason for the addition: This field is mandatory when you submit your review. Please make sure to thoroughly explain the reason for the extra waiting time, kilometres, etc. If you have reported extra kilometres, please make sure that you mention any guest-requested addresses that were different from the original booking details.
For airport/train station pickups: Remember the process for adding additional wait time (over 60 minutes) is different for these rides. The main points are listed below, but make sure to watch the video at the top of this page for a full outline.
Check with the Partner Care team that you should wait longer than 60 minutes.
In the app, press Passenger on board.
Press 'Other options'
Then press 'Add waiting time'.
The app will then automatically calculate the additional wait time.
If you meet the guest, press 'Continue ride' when they enter the vehicle.
Once you finish the ride, review the extras as normal.
Always remember that the review needs to be submitted to Blacklane at the latest 24 hours after the ride was finished, otherwise Blacklane will not be able to pay you for the extras.