In the app
If you need to know how to review rides, including adding extras such as waiting time, additional kilometres, or extending an hourly booking, check out the chauffeur training on how to do this in the app.
In the partner portal
Important to remember:
Extra waiting time: The system automatically calculates the waiting time based on your app usage. It's important that you press the buttons correctly and promptly as you can’t edit the calculated waiting time after you finish the ride.
Extra kilometres: Fill in the total distance of your finished ride, including the original distance of the ride. For example, if you drove 25 kms for a ride that was supposed to be only 20 kms, then write 25 kms in the “Distance” field.
*Please note that extras will not be considered in cases where a route is taken which involves more distance but reduces travel time.
Reasons for extras: This field is mandatory when you submit your review. Please make sure to thoroughly explain the reason for the extra waiting time, kilometres, etc. If you have reported extra kilometres, please make sure that you mention any guest-requested addresses that were different from the original booking details.
Airport/train station pickups: Remember the process for adding additional wait time (over 60 minutes) is different for these rides. The main points are listed below, but make sure to review the training for a full outline.
Check with the Partner Care team that you should wait longer than 60 minutes.
In the app, press Passenger on board.
Press 'Other options'
Then press 'Add waiting time'.
The app will then automatically calculate the additional wait time.
If you meet the guest, press 'Continue ride' when they enter the vehicle.
Once you finish the ride, review the extras as normal.
Always remember that the review needs to be submitted to Blacklane at the latest 24 hours after the ride is finished, otherwise Blacklane will not be able to pay you for the extras.