Please note the information below is applicable from July 1, 2024.
If you cannot perform a ride that you previously accepted, you must let Blacklane know that you are no longer able to fulfill the booking.
If you need to give back a ride and it is more than 2 hours before the pick up time, you must do this via the chauffeur app.
Note: You must have the ‘Dispatcher’ permission assigned to perform this function. If you do not have this permission, ask a colleague in your company who does to return the ride for you. In an emergency situation where you need to give back a ride less than 2 hours before the pick up time, you must contact the Partner Care team by phone or chat.
How to give back a ride using the Blacklane Chauffeur app:
1. Go to the Planned rides tab and select
the ride you want to give back
2. Click the extras tab and choose
'Give ride back'
3. Select the reason you need to give
back the ride and press 'Confirm'
4. Confirmation of the give back will appear
at the bottom of the screen
5. You will also receive confirmation by email
that the ride has been given back.
More information about the give back policy can be found here.