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How to give back a ride in the Chauffeur App
How to give back a ride in the Chauffeur App

If you are unable to perform a ride, please return it as soon as possible

Updated over 2 weeks ago

Please make sure you are familiar with these essential guidelines for giving back a ride:

  • If you can't perform a ride that you previously accepted, you must let Blacklane know that you are no longer able to fulfill the booking.

  • If you need to give back a ride and it is more than 2 hours before the pick up time, you must do this via the chauffeur app.

  • Give-backs for airport pickups where the flight time has changed by more than one hour will be accepted without penalty, as will cases where you've returned rides to prioritize other Blacklane rides at our request.

  • If you need to give back a ride because a flight is early or delayed by over an hour, please always do so by contacting the Partner Care team by chat or phone, as these rides should not be given back via the app.

Note: You must have the ‘Dispatcher’ permission assigned to perform this function. If you do not have this permission, ask a colleague in your company who does to return the ride for you. In an emergency situation where you need to give back a ride less than 2 hours before the pick up time, you must contact the Partner Care team by phone or chat.

How to give back a ride using the Blacklane Chauffeur app:

1. Go to the Planned rides tab and select
the ride you want to give back

2. Click the extras tab and choose

'Give ride back'

3. Select the reason you need to give

back the ride and press 'Confirm'

4. Confirmation of the give back will appear

at the bottom of the screen

5. You will also receive confirmation by email

that the ride has been given back.

More information about the give back policy can be found here.

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