Please make sure you're familiar with these essential guidelines for giving back a ride:
If you can't perform a ride you previously accepted, you must let Blacklane know that you're no longer able to fulfill the booking by returning the ride in the app.
Give-backs for airport pickups where the flight time has changed by more than one hour will be accepted with no cost recovery amounts applied, as will cases where you've returned rides to prioritize other Blacklane rides at our request.
Note: You must have the ‘Dispatcher’ permission assigned to give back rides in the app. If you don't have this permission, ask a colleague in your company who does to return the ride for you.
How to give back a ride using the Blacklane Chauffeur app
1. Go to the Rides tab and select the booking you want to give back
2. Click the ? symbol and choose 'Give ride back'
3. If your ride is given back more than 24 hours before the pickup time or within 4 minutes and 59 seconds of being accepted, you’ll need to confirm you’d like to give back the ride.
If you accepted the ride more than 5 minutes prior or the lead time is under 24 hours, you’ll be asked to confirm if you’d like to give back the ride, even if cost recovery is applied.
4. Confirmation of the give-back will appear at the top of the screen
5. You will also receive confirmation by email that the ride has been given back.
More information about the give back policy can be found here.