At the end of each ride, chauffeurs should check the vehicle and make sure the guest hasn’t left any belongings behind. If you find a lost item, please place it in the boot/trunk or glove compartment of your vehicle and immediately contact the Partner Care team.
If a guest reports a lost item
If the Partner Care team can identify the owner of the lost item, they will ask you to return the item to the guest at the destination of their ride.
If this isn’t possible, we’ll share the guest’s phone number with you (with their permission) so you can coordinate the return of the item with them directly, or we will help to organise this with yourself and the guest.
If you find an unclaimed item
If you find an item in your vehicle and aren’t sure which guest it belongs to, please tell the Partner care team immediately.
They’ll reach out to your recent guest(s), and if they can’t identify the owner of the item, they’ll ask you to store it in a safe place for one week whilst waiting for a guest to report a missing item.
If no one has claimed the item after a week, the Partner Care team will ask you to hand the item in to a police station. Most jurisdictions have procedures in place for storing lost valuables, but if possible, please take it to the nearest police station. Please contact the Partner Care team to share the police station address and reference code for the item. The guest will need this information when they want to claim it back.
If you have any questions on the lost and found process, please let us know.