Blacklane has partnered with Onfido, a trusted digital identity solution, to enhance the security and efficiency of our chauffeur services. As part of this update, all chauffeurs should complete a quick and straightforward online identity check.
What is Onfido and why is Blacklane using it?
Onfido is a technology company which helps businesses confirm the identity of their users. Its cutting-edge technology ensures the highest level of identity verification, whilst maintaining the security of your data. Verifying chauffeurs’ identity is essential for our operations and, by extension, the safety and satisfaction of our guests.
How does it work?
You will receive an email from Blacklane asking you to complete an ID check. The email will contain a link which will take you to Onfido, where you can complete the verification.
You will need:
A mobile device with a camera
Your driver’s license
You will be asked to provide:
Your name and contact number registered with Blacklane
A copy of your driver's license
A picture of yourself (selfie) for comparison
Things to remember:
The link contains a time-sensitive token, so we encourage you to complete the process as soon as possible.
For security reasons, please avoid forwarding the email to anyone. The verification link is unique to you and should not be shared.
For a step by step guide on how to complete the identity check, please see here.
Why do I need to do this?
Updating how we perform ID checks is crucial for streamlining our document management procedures and ensuring compliance with the highest industry standards.
How long does the verification take?
Submitting your documents should only take a couple of minutes. The verification process takes just a few seconds once a copy of your driving license and selfie are uploaded.
What happens if my documents don’t match or there are discrepancies?
If there are discrepancies between the information you provide and your documents, don’t worry! These will be detected by Onfido, and our Partner Operations team will contact you if we need to clarify any details with you.
Who can I contact in case of technical difficulties?
If you have any issues whilst using Onfido, please contact their support team at support@onfido.com.
Will I need to verify my identity again in the future?
You will need to re-confirm your identity when your driving license expires. You will of course be notified about this in advance.
Is my personal information safe?
Onfido and Blacklane ensure that all your data is securely stored and used only for verification purposes.
Can I complete the verification on my mobile device?
Yes, the verification process is mobile-friendly and is easy to complete using a device with a camera.
What should I do if I encounter issues during verification?
If you face any issues, please contact the Partner Support team for assistance. You can reach them on chat, by clicking ‘Talk to a person’.
What will happen if I don’t do the check?
Completing the identity verification process is mandatory for all chauffeurs. We appreciate your help, and your timely response will contribute to the continued excellence of our services. Unfortunately, if your check is not done within the requested time frame, your account will be placed on hold until the verification process is complete.
If you have any questions or concerns, please contact the Partner Support team via chat by clicking ‘Talk to a person’.
