Opening a chat with Blacklane is always the fastest way to speak to a member of the Partner Care or Partner Operations teams.
There are five ways to access the chat feature.
1 From any page like this one in the Partner Help Center, by clicking the orange bubble in the bottom right corner of the screen.
2 Via the Partner Portal.
3 Via the partner page of the Blacklane website.
4 Via the app, in the 'You' tab.
5 You can also open a chat when viewing a planned or current ride. First, make sure you are viewing the ride details, and press the ? symbol.
From here, you can launch a chat or start a call with the Partner Care or Partner Support teams.
Tip: Check out the article Which option should I choose when opening a chat? to ensure you get through to the right person as quickly as possible.
We look forward to hearing from you!