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Partner FAQ
The 60 minute prior pick up button
The 60 minute prior pick up button

How to use this important feature when performing a ride

Updated over a week ago

It is extremely important to always press the “60min prior pick up” button between 60 and 90 minutes before the scheduled pickup time. Why?

  • It triggers a text message to the guest with the chauffeur’s name and contact details and lets the guest know that you’ll be arriving soon.

  • It informs Blacklane that you are heading to the pickup location.

  • If you forget to press this button on time, it may lead to the booking being canceled or re-assigned to a different partner. This would result in costs for both you and Blacklane.

If you have to leave more than 90 minutes before the scheduled pickup time to get to the pickup location, please contact Partner Care via chat or phone and inform them that you will be pressing the “60min prior pick up” button early.

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