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Partner FAQ
What should I do if a document is rejected?
What should I do if a document is rejected?

Don't worry if some of your documents are not approved when adding a vehicle or chauffeur, we're here to help!

Updated over a week ago

Occasionally, we may be unable to approve a document straight away. There could be a number of different reasons for this, but they are all fixable!

In this case, you will receive an email that looks similar to this:

The email will list the document which has not been approved, the chauffeur or vehicle the document belongs to, and information on any changes that need to be made before it can then be approved. Clicking the link will take you to the partner portal, where you can replace the document once the requested changes have been made:

Click the Upload button to see the reason the document was rejected:

Once we have received the updated document, our team will review this as soon as possible and let you know by email whether we are able to approve or if further adjustments are required.

If you have any questions about any document requirements, please reach out to us using the orange chat icon in the bottom right of the screen any time, Monday to Friday!

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