Occasionally, we may be unable to approve a document straight away. There could be a number of different reasons for this, but they are all fixable.
We'll send you an email listing the document(s) which were not approved, the chauffeur or vehicle the document belongs to, and information on any changes that need to be made before it can then be approved. Clicking the link will take you to the partner portal, where you can replace the document once the requested changes have been made:
The reason the document was not approved will be listed under the document name.
Press Upload to resubmit the document.
Once we have received the updated document, our team will review this as soon as possible and let you know by email whether we are able to approve or if further adjustments are required.
If you have any questions about any document requirements, please reach out to us using the orange chat icon in the bottom right of the screen any time.