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Partner FAQ
Which option should I choose when opening a chat?
Which option should I choose when opening a chat?

Opening a chat with Blacklane is always the fastest way to speak to a member of the Partner Care or Partner Operations teams.

Updated this week

When opening a chat, choosing the most accurate option allows Blacklane to collect information about your query upfront, giving us the necessary context to help you even faster. Our system will connect you directly with the relevant team, which avoids delays which could be caused if we need to transfer your message to another team.

The "I am looking for something else" option within the Partner Operations topic should only be used if no previous options describe your reason for contact, and is prioritized lower than other operationally urgent topics.

When you open a chat, the following options are available:

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About a booking - Select this option to reach out to customer care about any past, current or future bookings, be it urgent or non-urgent topics. The customer care team is available 24 hours a day, 7 days a week, 365 days a year.

About Emirates booking - Select this option to reach out to customer care about any current or future Emirates bookings. The dedicated complimentary customer care team is available 24 hours a day, 7 days a week, 365 days a year.

Partner Operations topic - Select this option to reach out about any non-urgent topics like activating a vehicle or updating account information. The Partner Operations team is available 24 hours a day, Monday to Friday.

Tech issue - Choose this option if you are experiencing any technical issues with the chauffeur app, onboarding portal or partner portal. This could involve not being able to record extras, or see rides in the auction system.

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