For security and compliance reasons, unfortunately not all of your account information can be updated via the partner portal.
If something's new in your company and you want your Blacklane account to reflect this, take a look at the suggestions below to make sure we can help make these changes for you as quickly as possible.
If you want to change your bank account information, please send this request to partnersupport@blacklane.com. Please make sure to send the email from the authorized representative's email address and for extra security, you'll need to confirm your Blacklane account number, and of course let us know your new bank account information:
Account owner name
Account number
IBAN
SWIFT/BIC
Make sure that all details such as Account Owner, Account Number, IBAN, SWIFT/BIC Code match between your bank document and the information on file. Incorrect or mismatched bank details are common reasons for delays or issues in updating your account details.
If you are in the USA or Canada you will also need to provide a copy of a blank, voided check or a direct debit authorization form from your bank with the new payment details visible.
If you have any questions about receiving payment for rides performed or your monthly invoices, you can find more information for that here.
If you need to amend any other company information, such as a change in your business address, contact information or personnel, please email us from the address you used to create your account, and make sure to quote your Blacklane partner account number in the email (you can find this on any of your monthly invoices). Please remember to provide any supporting documentation you feel may be required, and we will get back to you to confirm these changes as soon as possible.