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Partner FAQ
I have questions about payment, what should I do?
I have questions about payment, what should I do?

Information on when you will receive payment for rides performed, and what to do in the case of a discrepancy.

Updated over a week ago

If you're wondering how and when Blacklane partners are paid for their amazing work, look no further.

We will email the primary contact for your account with a link to access their invoice at the beginning of each month. Your invoice will have the details of all the rides you performed in the previous month, plus any extra compensation for things like additional wait time or route changes.

When you receive your invoice, please be sure to look over it carefully. In the unlikely event that there is a discrepancy, please let us know by responding directly to the email containing the link to your self-billed invoice.

Please be sure to email us at the earliest opportunity, as after 5 working days we will be unable to make any adjustments, and we will transfer the amount that is shown on the invoice to your account.

Payment is made via wire/bank transfer. If you need to find out how to change your payment information, you can do that here.

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