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Partner FAQ
I have questions about payment, what should I do?
I have questions about payment, what should I do?

Information on when you will receive payment for rides performed, and what to do in the case of a discrepancy.

Updated over a week ago

If you're wondering how and when Blacklane partners are paid for their amazing work, look no further.

  • We will email the primary contact for your account with a link to access their invoice at the beginning of each month.

  • Your invoice will have the details of all the rides performed in the previous month, plus any extra compensation for things like additional wait time or route changes.

  • When you receive your invoice, please be sure to look over it carefully. In the unlikely event that there is a discrepancy, please let us know by responding directly to the email containing the link to your self-billed invoice.

  • Please be sure to email us at the earliest opportunity, as after 5 working days we will be unable to make any adjustments, and we will transfer the amount that is shown on the invoice to your account.

  • Payments will usually be visible in your account by no later than the 17th of the month.

  • Payment is made via wire/bank transfer. If you need to find out how to change your payment information, you can do that here.

  • The end of the month is based on Central European Time. So if you are in a timezone which is behind CET (for example, American time zones) rides that you perform on the evening of the last day of the month may be considered as having been performed the following month. For example, a ride performed at 22.00 on the 31st of July in LA would be considered to take place on the 1st of August according to CET. In this case, the ride would appear on your next invoice.

  • Rides which are not reviewed within 24 hours of completion cannot be edited. This is because by this time, the guest has already been charged. Please make sure you are up to date with how to review extras for rides!

  • Please also ensure that you are aware of the no-show and cancellation policies.

    If you have any questions about payments, please reach out to us via chat by clicking the icon in the bottom right corner.

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