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What should I do when a document expires?
What should I do when a document expires?

New drivers license or updated vehicle registration? We've all been there. Here's how to update expired information in the partner portal.

Updated over a week ago

If you've received an email that looks like this:

You might be wondering what to do next, but don't worry- it couldn't be simpler.

If you have company documents to renew, simply click on your company name to be taken directly to the partner portal. The same will work for any chauffeur or vehicle listed in the email which has documents which should be updated.

To upload a new document for a chauffeur for example, you should click the Chauffeurs tab if you are not there already. The same process also applies to vehicles!

Find the chauffeur you are looking for and click on Details.

Click on Documents, then Upload.

Then select the file you need to replace, add an expiration date if required, and press upload.

That's it, you're all set!

Remember, your documents and information are treated with the strictest confidence, and are never used for anything else other than to ensure compliance with Blacklane standards and local regulations.

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