Sometimes you may have a guest that needs additional assistance during their Blacklane experience. This could be due to injury, old age, pregnancy, or a disability.
Disabilities where your assistance might be required include, but are not limited to, visual impairment, hearing or speaking impairment, and reduced mobility, such as using a wheelchair or crutches.
Always make sure you read the additional information field in a ride offer before you accept it, and again before you leave for the pickup location.
When first meeting the guest at the pickup location, pay attention to see if there are any visible indications they may need assistance in getting to and into the vehicle.
If you think a guest may need help, ask them first how you may assist. Do not insist if they say that no help is needed.
If you are not experienced in helping a guest with an impairment, do not be afraid to ask them for instructions. For example, "Would you kindly let me know what I should do to help you get in the car?"
If you are not sure you are assisting correctly, ask the guest if you are doing the right thing.
In cases of guests with reduced mobility or visual impairment, stand close by as they enter or exit the vehicle, so you can help should they fall back.
If the guest has any assistive equipment, such as a wheelchair, ask them what would be the correct way to store the item if you are unfamiliar with it.
Key guidelines to remember when providing a service to guests with access requirements