What is Chauffeur Hailing and how is this different to how I normally perform rides with Blacklane?

Chauffeur Hailing is intended for immediate pickups within 15 minutes, for short distance in-city rides.

Who can perform Chauffeur Hailing rides?

Right now only select partners in certain cities will be able to perform Chauffeur Hailing rides. The Market Management team will contact you directly to let you know if you are eligible.

Don’t worry if you haven’t yet been contacted about Chauffeur Hailing as this feature may not yet be available in your city.

How do I start accepting Chauffeur Hailing rides?

First, we need you to complete the training to familiarise yourself with the new app. We’ll share this with you directly if you’re eligible for Chauffeur Hailing rides.

Once this module has been completed, you can start accepting rides by pressing 'Go online' in the Offers section of the Blacklane for Chauffeurs app.

How do I receive payment for Chauffeur Hailing rides?

You’ll receive a separate invoice for Chauffeur Hailing rides, and payment will be sent at the same time as your regular fees via your saved payment method.

Which vehicles can be used for Chauffeur Hailing rides?

Any vehicle that can perform Business Class rides can be used for Chauffeur Hailing.

I want to use a different vehicle for Chauffeur Hailing rides, how can I change this?

You’ll be asked to select your vehicle when you set yourself "online to receive Chaufeur Hailing rides." If you need to change your vehicle, simply rest your status to offline and come back online again.

What is the waiting time policy for Chauffeur Hailing rides?

There is 5 minutes of complementary waiting time included for all Chauffeur Hailing rides. For more information on this topic please see our Chauffeur Hailing training module.

What happens if the guest does not show up/what is the no-show procedure?

Once the 5 minutes of complementary waiting time are over the chauffeur can contact the guest. In case the guest can’t be contacted and a no show should be reported, the chauffeur must contact Blacklane to inform the team of this before the no-show is approved. Additional waiting time is not chargeable to you or the guest.

What is the procedure for airport and train station pick-ups?

You should go directly to the pickup destination pin that you see on your app for a curbside pickup. Chauffeurs are not expected to meet guests inside the terminal or provide a pick up sign.

Can I perform standard Blacklane pick ups whilst using the Chauffeur Hailing app?

You can perform both types of rides during the day by accessing bookings in the two separate apps. Please do not use either app whilst performing a ride and be sure to make allowances for journey time and potential waiting time.

What is the cancellation policy for Chauffeur Hailing rides?

The guest can cancel their ride free of charge up until 5 minutes after you accept the booking, and in this instance you would not receive payment. However if the booking is cancelled more than 5 minutes after it has been accepted, compensation will be provided for the missed ride. For more information on this topic please see our Chauffeur Hailing training module.

What is the Chauffeur Hailing meet and greet policy?

The meet and greet policy for Chauffeur Hailing differs from standard Blacklane rides as the pick up will always be curbside and chauffeurs are not required to provide a pick up sign. However, courtesies such as helping with luggage and opening the door for your guests are still expected to be provided.

What is the emergency cancel procedure?

Please contact Blacklane Partner Care immediately in case of emergency.

How can I charge extras for Chauffeur Hailing rides?

For now, you won’t be able to charge any additional waiting time or kilometers for Chauffeur Hailing rides in the app. In case your guest requests a spontaneous change of destination once the ride has already started, please accommodate any such requests if possible. Once the ride is finished, please contact the Market Management team at partner@blacklane.com with details of any additional distance travelled so they can adjust the pricing of the ride accordingly. Please see our Chauffeur Hailing learning module for more information on this topic.

How can I accommodate multiple drop-offs on a booking?

If your guest requests additional stops once the ride has already started, please accommodate these if possible. Once the ride is finished, please contact partner@blacklane.com so we can adjust the pricing of the ride accordingly.