If a guest does not show up after the included waiting time has passed and you are unable to wait longer, then you must contact Blacklane to request a no-show before the no-show can be approved.
Included wait times
Standard transfer: 30 minutes
Airport pickup: 60 minutes
Blacklane will attempt to contact the guest and if Blacklane confirms that the guest no longer needs the ride then you will be paid the full fare for the ride.
If Blacklane is unable to confirm that the guest is no longer in need of the ride, the no-show will be approved and you will be paid a percentage of the full fare based on how long you waited for the guest. Details of payment percentage and additional wait times can be found below:
Payout (% of total fare) | Wait Time (Minutes) |
40% | Included wait time |
60% | Included wait time + 20 |
70% | Included wait time + 40 |
80% | Included wait time + 60 |
100% | Included wait time + 90 |
*Note in order to receive the percentage of fare you need to wait the full amount of additional wait time. So you receive 60% of the fare once you have waited an additional 20 minutes and this increases to 70% only when you have waited an additional 40 minutes over the included wait time.
Hourly rides
Unless the guest confirms that they no longer need the ride, chauffeurs are expected to wait at the pickup location for the duration of the time booked by the guest.
If the guest confirms they don't need the ride anymore, the booking will be paid in full.
