If a guest doesn't show up after the included waiting time has passed and you can't wait longer, please contact Blacklane to request a no-show.
Included wait times
Standard transfer: 30 minutes
Airport pickup: 60 minutes
Blacklane will try to contact the guest and if the team confirms they no longer need the ride then you'll be paid the full fare.
If we can't confirm the guest no longer needs the ride, the no-show will be approved and you'll be paid a percentage of the fare based on how long you waited for the guest. Payment percentages and additional wait times can be found below:
Payout (% of total fare) | Wait time (minutes) |
60% | Included wait time |
70% | Included wait time + 20 |
80% | Included wait time + 40 |
90% | Included wait time + 60 |
100% | Included wait time + 90 |
Note: To receive the percentage of fare, you need to wait the full amount of additional wait time. So you receive 70% of the fare once you have waited an additional 20 minutes and this increases to 80% only when you have waited an additional 40 minutes over the included wait time.
Hourly rides
Unless the guest confirms they no longer need the ride, chauffeurs are expected to wait at the pickup location for the duration of the time booked by the guest.
If the guest confirms they don't need the ride, the booking will be paid in full.
