We should always do our best to accommodate guests, however there may be circumstances where it is not possible to perform a ride if the guest is travelling with a pet.
When booking, guests are advised to include special requests or notes for the chauffeur. If a guest is travelling with a pet, this information should be included when the booking is made.
Before accepting a booking, be sure to check the Additional Comments section. If the booking information contains a request to transport a pet and the ride is accepted, it will be assumed that the chauffeur is happy to accommodate the request.
Chauffeurs are not obligated to transport pets if this information is not included in the booking notes, but if you can, please do so.
If you meet a guest and they are travelling with a pet which was not mentioned in the booking notes and you are unable to transport it, please contact Blacklane immediately.
Where possible, any animals in the vehicle should be transported in a suitable crate or mat.
Important information regarding service animals:
Chauffeurs are encouraged to welcome any guest traveling with a service animal, even if this is not mentioned in the booking information, as long as it is safe to do so.
In many countries, service animals are legally protected, and guests travelling with a service animal should always be welcomed. We suggest familiarizing yourself with local laws to ensure you provide the best experience for all guests.
