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Partner FAQ
Who should I contact if I have questions about my account?
Who should I contact if I have questions about my account?

More information on when to contact the partner operations team, and how your market manager can help with other topics

Updated over a week ago

For queries relating to the addition of vehicles/chauffeurs, updating account information such as payment details or administrative changes, please contact partnersupport@blacklane.com or message the Partner Operations team using the chat icon in the bottom right of the screen.

If you wish to discuss more specific topics relating directly to your account such as compensation or fixed rates, please contact partner@blacklane.com to reach out to the Market Management team directly. Emails to this address will be automatically forwarded to the market manager responsible for your region of operation.

Please be aware that our crew regularly receive a high volume of contacts and as such there may be a short wait in response time, however we will always try to reply to any query in the shortest time possible.

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