For queries relating to the addition of vehicles/chauffeurs, updating account information such as payment details or administrative changes, please contact partnersupport@blacklane.com or message the Partner Operations team via chat. Make sure to click 'Talk to a person' to speak to a member of the team directly in the chat. The team are available 24 hours a day, Monday to Friday (CET).

If you wish to discuss more specific topics relating directly to your account such as compensation or fixed rates, please contact partner@blacklane.com to reach out to the Market Management team directly. Emails to this address will be automatically forwarded to the market manager responsible for your region of operation.

Please be aware that our crew regularly receive a high volume of contacts and as such there may be a short wait in response time, however we will always try to reply to any query in the shortest time possible.