For questions relating to topics like:
Adding vehicles/chauffeurs
Updating account information such as payment details
Administrative changes
Compensation
Fixed rates
Please contact partnersupport@blacklane.com or message the Care Team via chat. We'll make sure your message gets to the right person.
If you need urgent assistance with an upcoming or ongoing ride, please contact Blacklane via chat or phone.
We regularly receive a high volume of contacts and as such there may be a short wait in response time, however we will always try to reply to any query as soon as possible.
