To further improve the quality and safety of Blacklane services, we’re introducing occasional identity checks for chauffeurs using facial recognition. This means randomly selected rides will soon require a quick verification to ensure the assigned chauffeur matches the booking.
This process does not currently apply to partners based in the UK.
How do I verify my identity?
At a certain point during a ride, you may be asked to provide a motion capture image in the chauffeur app.
It's important to ensure the image is high quality. To provide a usable motion capture image:
Make sure you are in a well-lit area.
Make sure you have a stable internet connection.
Follow the on-screen instructions.
Your live capture will be matched with your profile picture to confirm your identity. Make sure your profile picture is current—especially if your appearance has recently changed. For more info on how to upload a new profile picture, or any other document, check out this guide.
Why is this required?
This is a security measure to ensure that only you are logged in to your account and the chauffeur assigned to a booking is the one performing the ride. It is essential for guests to trust that they are going with the right person, and that the contact information they receive is for the correct chauffeur.
Do I have to upload a picture every time I perform a ride?
You won’t have to verify your identity for every ride. A check will only be requested for randomly selected rides.
What if my identity can’t be verified?
If your identity cannot be verified for example, due to technical issues, low image quality, or a data mismatch you will receive an in-app notification. Blacklane Partner Care will then contact you proactively to provide assistance. You may be asked to complete an alternative verification method.
If you encounter any technical problems when completing the ID check, please make sure to take screenshots of the problem and provide as much information as possible when reporting the issue.
Who should I reach out to in case of any issues?
Please contact partner@blacklane.com if you encounter any issues with ID checks.
What happens to my data?
All personal data is encrypted both in transit and at rest, and access is strictly limited to authorized personnel. Biometric data processed by Onfido is not stored by Blacklane and is deleted once the verification is complete.
What happens if I don’t validate my identity?
You may choose to skip the verification. If you do, your ratings and availability will not be affected. You will, however, receive reminders to complete the verification, and in some cases, you may be unable to complete certain rides until it has been successfully carried out.
Where can I see the results of my identity checks?
The results of your ID checks can be found in the Security section of your chauffeur app.
Depending on where you live and subject to applicable privacy law, you may have the following rights in respect of the personal information we process about you as described in this Privacy Policy:
The right to request access to and disclosure of information that we hold.
The right to change and/or correct inaccurate information.
The right to block or suppress our processing of your information. This enables you to request that Onfido suspends the processing of your information in certain circumstances.
The right to object to our processing of your information.
The right to request that we delete your information.
The right to request portability of your information.
The right to withdraw your consent, if applicable. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your information conducted in reliance on lawful processing grounds other than consent.
The right to lodge a complaint with your local data protection authority or regulator.
If you wish to exercise your rights in relation to how we use your personal information please contact us at dataprotection@blacklane.com. If you exercise any of your data protection rights detailed in this section, we will not discriminate against you.
If you would like more information about how Onfido collects and uses personal information, please contact Onfido at privacyrequests@onfido.com, or at:
Attention: Privacy Office, Onfido Ltd, 14-18 Finsbury Square, 3rd Floor, London, EC2A 1AH, United Kingdom.
