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Onboarding FAQ
What should I do if a document is not approved?
What should I do if a document is not approved?

How to get documents approved when registering as a partner.

Updated over a week ago

If you have are in the middle of registering as a Blacklane partner and have received an email which looks like this:

You may be wondering what to do next, but don't worry! We just need some slight updates to some of your documentation.

Click the link 'Upload required documents' to take you directly to the Onboarding Portal.

Here you will be able to see the requested amendments to documents which have not yet been approved:

Simply follow the instructions provided for each document, and once we have had a chance to review the new version, we'll let you know the next steps in the process by email as soon as possible.


Please make sure that all of your documents are Ready for Review and we will get back to you with the next steps in your application as soon as possible!

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