Whether you're an existing partner adding a new vehicle or just starting your Blacklane journey, we'll need some documents to get going.
We know document verification isn't everyone's idea of a fun time, but it's an essential part of getting your account or new chauffeur and vehicle activated, so we'll do our best to make the process as easy as possible.
Once you've uploaded the requested documents to the partner or onboarding portal, you will see that their status is either:
Pending (in the partner portal)
OR
Ready for review (in the onboarding portal).
When documents are in review or pending, it means they are in a queue, waiting to be checked by a member of our team. We're working hard to review these as quickly as possible for you, but please bear in mind that during particularly busy times this may take a little longer than usual.
In general, the expected wait time for checking new partner applications is around a week. For new chauffeurs and vehicles, please allow 2-3 working days for us to check your documents.
We don't want to keep you waiting, so if you haven't heard from us after the time periods noted above, please reach out to us via chat.
