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Webinar FAQ

More information on webinars for new partners and chauffeurs

Updated over 4 months ago

How can I book a webinar?

For a detailed guide on how to book your webinar with Blacklane, please see here.

Why should I familiarize myself with Zoom before the webinar?

Zoom is a widely used platform for virtual meetings and webinars. Being familiar with Zoom's interface and functionalities will ensure you have a smooth and productive experience during the webinar. We recommend exploring Zoom’s Help Center for tutorials and tips.

How do I join the webinar using Zoom?

Joining a Zoom webinar is straightforward. We strongly recommend joining using a laptop, but if this is not possible, mobile instructions are provided below.

Joining via laptop (recommended)

  1. Install Zoom (recommended): If you don't have Zoom installed on your laptop, download it from Zoom’s official website and follow the installation instructions. While you can join via your browser, the Zoom app offers a better experience.

  2. Register for the webinar: Ensure you have registered for the webinar. You should have already received a confirmation email with the webinar link and details. If you have not, please rebook or contact us via chat.

  3. Prepare for the webinar: On the day of the webinar, make sure you have a stable internet connection, and find a quiet space to participate.

  4. Join the webinar:

    • Open the confirmation email and click on the webinar link, or join directly from the Google Calendar invite.



    • If you have the Zoom app, it will open automatically. If not, you can choose to join via your browser by clicking "Join from your browser."

    • Enter the meeting ID and password if prompted. You can find this in the webinar confirmation email.

    • Click "Join" and wait for the host to admit you to the webinar.

Joining via mobile device

  1. Install Zoom app (recommended): Download the Zoom app from the App Store or Google Play Store.

  2. Register for the webinar: Ensure you have registered for the webinar. You should have already received a confirmation email with the webinar link and details. If you have not, please rebook or contact us via chat.

  3. Prepare for the webinar: Ensure you have a stable internet connection and find a quiet space to participate.

  4. Join the webinar:

    • Open the confirmation email on your mobile device and click on the webinar link.

    • If you have the Zoom app, it will open automatically. If not, you can join via your mobile browser.

    • Enter the meeting ID and password if prompted. You can find this in the webinar confirmation email.

    • Click "Join" and wait for the host to admit you to the webinar.

What are the meeting etiquette guidelines?

To ensure a professional and respectful experience for all participants, please adhere to the following etiquette rules:

  • Be punctual: Join the meeting on time. Access will not be granted after the scheduled start time.

  • Be professional: You should wear the same attire you would when performing a ride.

    • Men: Dark suit (black, dark gray, or navy blue) with a matching tie and white shirt. Women and Diverse Participants: Professional attire is required, but a tie is optional.

  • Be tech-savvy:

    • Join the meeting with your camera on and microphone off.

    • Make sure you are in a calm, quiet environment.

    • Use the 'raise hand' button if you have a question, and unmute your microphone only when the host calls on you.

    • Ensure you have a good internet connection for the duration of the meeting.

  • Be prepared: Review the provided training material before the webinar as it will include a quiz and Q&A session.

  • Be safe: Do not join the meeting while driving.

How do I change my name in Zoom?

  • Join a Zoom meeting.

  • On the Zoom in-meeting controls, click Participants.

  • Hover your mouse over your name, then click the ellipsis.

  • Click Rename. A pop-up box will appear.

  • In the pop-up box, enter your display name.

  • Click Change.

How do I use Slido during the webinar?

Slido will be used during the webinar for interactive polls and Q&A sessions. Here’s how to access Slido:

  • If you have Zoom downloaded: Slido can be accessed directly through the Zoom app during the webinar.

  • If you are joining via browser: A link to Slido will be provided during the webinar. Click on the link to participate in the polls and Q&A sessions.

Additional tips for a great webinar experience

  • Test your equipment: Before the webinar, test your microphone and camera to ensure they are working properly.

  • Close unnecessary applications: To improve your internet connection and computer performance, close any unnecessary applications or tabs.

  • Stay engaged: Take notes, participate in discussions, and ask questions to make the most of the webinar.

We look forward to your participation in the webinar. If you have any questions, please contact the Partner Operations team via chat.

Thank you for your cooperation and commitment to professionalism!

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