It is extremely important to always press the 'On the way to pickup' button between 60 and 90 minutes before the scheduled pickup time. Why?
It triggers a text message to the guest with the chauffeur’s name and contact details and lets the guest know that you’ll be arriving soon.
It informs Blacklane that you are heading to the pickup location.
If you forget to press this button on time, it may lead to the booking being canceled or re-assigned to a different partner. This would result in costs for both you and Blacklane.
If you have to leave more than 90 minutes before the scheduled pickup time to get to the pickup location, please contact Partner Care via chat or phone and inform them that you will be pressing the On the way to pickup button early. The earliest time a chauffeur can press the button is three hours before pickup.
Important to note
The chauffeur assigned to the ride is the only person that can activate this button.
The earliest time chauffeurs can press the button is displayed on the slider.
Tip: Remember to always track flight or train arrivals, to check if you should adjust the pickup time accordingly before pressing the On the way to pickup button.
