We’re excited to introduce a new app feature designed to make airport pickups easier for chauffeurs: dynamic pickup times.
This feature will be rolled out on a city-by-city basis, so if it’s not visible in the app yet, don’t worry! We’ll let you know when this is introduced where you are.
What does it mean?
With this latest update in app version 1.12.0, the following information is now clearly displayed in the chauffeur app:
Flight status
Original and adjusted pickup time
Recommended arrival time for pickup
End of wait time/no-show time
Key points:
Pickup time will be automatically updated when a flight is early or delayed, based on real-time flight data
Original landing and pickup time will be clearly marked with a strikethrough
What do I need to do to use this feature?
Make sure the chauffeur app is updated to the latest version (1.12.0) to access the new dynamic pickup time feature. If the update hasn’t been installed yet, it can be downloaded from the app store
Please use the information in the app as a guide for when to arrive at the airport
What else do I need to know?
Once version 1.12.0 of the chauffeur app is installed, the dynamic pickup time feature will be available
In cases of lateness, the pick up time shown in the app will be used as the measure for the ride start time
Please press ‘arrived at pick up’ as soon as you reach the airport, before the pickup time
If a flight arrival time changes by 15 minutes or more, a push notification will be sent
If any issues occur, let us know as soon as possible and use external flight information sources in the meantime
Remember to contact Blacklane once the waiting time has expired and the guest has not shown up
If you have any questions or comments about this new feature, please use the feedback option in the ‘You’ tab of the chauffeur app.