It is essential for all chauffeurs to have a current, clear image of themselves in the Blacklane chauffeur app.
This picture will be visible to guests when a ride is being performed, so it is essential that the guest can identify you as their chauffeur, for their safety and convenience.
Your photo in the app is the first impression the guest has of you, so here’s how to make sure your photo looks as professional and friendly as you are.
Show guests the dress code and grooming they can expect from you on the day of their ride with a dark suit, matching tie, and a white dress shirt. For more detail on Blacklane attire expectations, see here.
Keep a clear view of your face. This photo is to help guests recognize you in public, so sunglasses, hats, or any kind of filters or effects on the image will make that difficult.
Ask someone to take the photo for you. Selfies are great for social media, but they don’t look as professional.
Take a close-up portrait like you would for a passport photo — we encourage smiling!
The guest will see a small image on their phone, so it’s important that they’ll be able to recognize you from it. You should be front facing, with the picture taken from the chest up.
Take the photo in a well-lit place with a white background.
Ensure the photo isn’t blurry.
The ideal photo size is 400 x 400 pixels. Feel free to send large files as long as they are less than 10MB.
Make sure you’re the only person in the photo.
Take a color photo.
How to upload your profile picture
Only the company admin has permission to upload profile pictures in the Partner Portal. You can find more info in the guide to uploading new documents.