We know it can be frustrating if your offers page looks like this:
Or this:
Not to worry, there could be a number of different reasons for this.
First of all, please make sure that you have permission to view and accept rides.
If you do not have the Dispatcher, Provider or Reviewer permissions assigned to your chauffeur profile, you will not be able to see or accept rides in the partner portal or BL for chauffeurs app.
Driver: Can only see and perform the rides that have been assigned to them. They will also be able to assign vehicles for their rides.
Provider: Can see and accept open offers in the BL for Chauffeurs app or in the Partner Portal. This user can see the prices of rides.
Reviewer: Can see and review the rides of your company that need to be reviewed. This user can also see the prices of rides.
Dispatcher: Can see both your company’s planned and finished rides, and will be able to change the assigned chauffeurs and vehicles.
Admin: Can change the chauffeur permissions of all users in the company. They can also change the contact details of all users in the company and add new chauffeurs and vehicles to the account. This user can see the prices of rides.
You can check which permissions you have by accessing the Chauffeur tab in the Partner Portal and clicking 'Details' next to your name.
If you have one or more of the permissions listed above, please double check that you do not have any filters applied on the offers tab of your app.
Checking boxes will activate the filter, so if you do not wish to filter any of the rides available to you, please leave all boxes unchecked.
Still not seeing any rides? Please check if the following applies to your company.
After checking the above, if you still cannot see any rides, please reach out to a member of the Partner Support team in the chat by clicking 'Talk to a person'.