If you're experiencing technical difficulties when using your Blacklane for Chauffeurs app, please first:
Try to refresh the app by closing it completely and then restarting it.
Check you have the latest version of the Blacklane for Chauffeurs app and any pending updates have been installed. If in doubt, please delete the app from your device altogether and then reinstall it from the play/app store.
If you're experiencing an issue with the partner portal, please try the following:
Clear your browser history/cookies.
Use Google Chrome as your web browser, as we have found this to be more compatible with certain aspects of the website.
Please use a laptop or computer instead of your phone.
If the problem persists after trying the above, please reach out to the Partner Care team so we can look into this in more detail for you. Please describe the issue in as much detail as possible, and include screenshots if appropriate.