You can see an overview of all of your accepted and assigned rides on this screen. Tap on a ride to view the individual ride details. From each ride screen, you can also:
Call or chat with our Partner Care Team
Call the guest directly (this should only be done if it is past the pickup time, you are waiting at the pickup location, and think the guest can’t find you)
Give a ride back (if it’s more than one hour before the pickup time and you cannot re-assign the ride to a team member, then the next step would be to give the ride back to Blacklane to re-auction)
Emergency cancel (this should only be used in the event of an emergency)
Only the chauffeur assigned to the booking may perform the ride, and the assigned vehicle must always be correct. Using unauthorized or unassigned chauffeurs/vehicles may lead to contract termination.