You can see an overview of all of your accepted, assigned, and completed rides on these two screens. Tap on a ride in either screen to view the individual rides’ details.
Call or chat with our Partner Care Team
Call the guest directly (this should only be done if it is past the pickup time, you are waiting at the pickup location, and think the guest can’t find you)
Report the guest as a no-show
Give a ride back (if it’s more than one hour before the pickup time and you cannot re-assign the ride to a team member, then the next step would be to give the ride back to Blacklane to re-auction)
Emergency cancel (this should only be used in the event of an emergency)
