Canadian Terms of Use (Chauffeurs App)

Last revised: August 25, 2026

Hello and welcome!

We are glad that you are taking the time to read these terms of service (the “Terms”). These Terms constitute a legally binding agreement between you and Blacklane GmbH, its parents, subsidiaries, representatives, affiliates, officers and directors (collectively, “Blacklane,” “we,” “us” or “our”) governing your use of the Blacklane Chauffeur application and platform, as well as related websites, technology, (collectively, the “BL Chauffeur Tools”). You and Blacklane are each a Party, and collectively are the Parties.

Your use of the BL Chauffeur Tools is conditioned upon your acceptance of these Terms. If you do not accept these Terms, then you are not authorized to use the BL Chauffeur Tools or otherwise provide any services on any local service provider’s behalf (as explained in more detail below).

IMPORTANT: SECTION 4 CONTAINS AN ARBITRATION REQUIREMENT THAT REQUIRES YOU TO RESOLVE DISPUTES THROUGH ARBITRATION ON AN INDIVIDUAL BASIS. PLEASE READ THESE PROVISIONS CAREFULLY.

We provide an intermediary platform for premium professional driver services (the “Services”) provided by independent local service providers (“Local Service Providers”). We do not provide, own or control any of the Services offered by Local Service Providers to third parties but rather arrange for the procurement by persons (“Guests”) of an entitlement to such Services, which are then provided to Guests directly by the Local Service Providers.

In order to facilitate the Services provided by Local Service Providers, we provide them and their professional drivers (“Chauffeurs” or “you”) with use of the BL Chauffeur Tools. We do not otherwise have any contractual relationship with you since you provide the services on behalf of the Local Service Provider. Any such Services performed by you are conducted pursuant to your relationship, contractual or otherwise, with a Local Service Provider. We do not employ any Chauffeur, including you.

We may change these Terms at any time, subject to you accepting those updated Terms, and your future use of our BL Chauffeur Tools following changes to these Terms is subject to you accepting those updated Terms. We recommend that you save or print a copy of these Terms.

Unless material changes are made to the arbitration provisions herein, you agree that modification of these Terms does not create an opportunity to opt out of arbitration (if previously agreed to).

The BL Chauffeur Tools may only be used by authorized individuals who have agreed to these Terms and are fully able and competent to satisfy such terms and the conditions and obligations herein.

You may not allow other persons to use your account, and you agree that you are the sole authorized user of your account, and you may not use your account on behalf of any third party, except as we otherwise expressly permit.

IMPORTANT: PLEASE READ THE FOLLOWING ARBITRATION REQUIREMENT CAREFULLY. YOU WILL HAVE TO RESOLVE DISPUTES THROUGH ARBITRATION ON AN INDIVIDUAL BASIS. YOU WILL NOT BE ENTITLED TO RECOURSE THROUGH A COURT PROCEEDING OR TO PARTICIPATE IN A CLASS ACTION.
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a. Arbitration Requirement

You are free to get advice or representation from a lawyer about this arbitration requirement.

b. Dispute resolution; arbitration

Unless prohibited by law, any and all disputes, controversies, claims or questions arising out of or in connection with these Terms, or in respect of any legal relationship associated with or derived from these Terms (each, a “Dispute”), shall be referred to and finally resolved by confidential and binding arbitration.

c. Class action waiver

To the fullest extent permitted by applicable law, each Dispute shall be brought and resolved only on an individual basis, and not as a plaintiff, claimant, class representative or class member in any purported class, collective or representative proceeding, nor joined or consolidated with the dispute of any other person. Each Party waives any right to commence or participate in a class, collective or representative proceeding in respect of a Dispute. If, for any Dispute, this waiver is held to be unenforceable or that Dispute is held not to be arbitrable, then that Dispute (and only that Dispute) shall proceed in court, and this waiver and the agreement to arbitrate shall otherwise remain in full force for all other Disputes. This waiver does not apply to any right to participate in a proceeding that applicable law provides may not be waived.

d. Arbitration rules

The arbitration shall be conducted in accordance with the National Arbitration Rules of the ADR Institute of Canada, Inc. (the “Rules”), as amended from time to time, except as modified by these Terms.

e. Seat / place of arbitration (Canada)

The seat (legal place) of arbitration shall be Toronto, Ontario, Canada (or at your election, the province where the services were performed). The arbitration may be conducted in-person, virtually, or in a hybrid format, as determined by the arbitral tribunal after consultation with the Parties.

f. Tribunal

The arbitration shall be heard by one (1) arbitrator, unless the Parties agree otherwise. The arbitrator shall be appointed in accordance with the Rules and shall have expertise appropriate to the nature of the Dispute.

g. Language

The language of the arbitration shall be English or at your election, French.

h. Costs

The arbitrator may award costs and legal fees and may allocate the arbitrator’s fees and administrative costs between the Parties, in each case in accordance with the Rules and as the arbitrator considers appropriate.

The Rules of the ADR Institute of Canada, Inc. (“ADRIC”) are available by searching “ADRIC Arbitration Rules” online. You can also contact ADRIC at 1-877-475-4353 or www.adric.ca. You will have to pay some fees to arbitrate, as described in the ADRIC Rules.

i. Pre-arbitration dispute resolution

Before beginning the arbitration, the Party with the claim will first try to informally negotiate with the other Party, in good faith, a resolution of the dispute for not less than 30 days but no more than 45 days unless extended by agreement. During the negotiation period, any otherwise applicable limitation period will be tolled (temporarily suspended).

j. Severability

This arbitration requirement survives: (i) the termination of these Terms and (ii) the bankruptcy of any party. If any part of it is deemed invalid or unenforceable, the other parts remain in force.

All intellectual property rights in, or relating to, the BL Chauffeur Tools shall be owned by Blacklane absolutely and in their entirety. These rights include database rights, inventions and patentable subject-matter, patents, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights wherever existing in the world together with the right to apply for protection of the same. You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information (“Submissions”) provided by you to us are non-confidential and shall become the sole property of Blacklane. Blacklane shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you. Except for the explicit license grants hereunder, nothing in these Terms shall be construed to transfer ownership of or grant a license under any intellectual property rights.

Blacklane logos, designs, graphics, icons, scripts and service names are registered trademarks, trademarks or trade dress of Blacklane in the United States and/or other countries (collectively, the “Blacklane Marks”).

You agree that you will not: (1) create any materials that use the Blacklane Marks or any derivatives of the Blacklane Marks as a trademark, service mark, trade name or trade dress, other than as expressly approved by Blacklane in writing; (2) use the Blacklane Marks in any way that tends to impair their validity as proprietary trademarks, service marks, trade names or trade dress, or use the Blacklane Marks other than in accordance with the terms, conditions and restrictions herein; (3) take any other action that would jeopardize or impair Blacklane’s rights as owner of the Blacklane Marks or the legality and/or enforceability of the Blacklane Marks, including, challenging or opposing Blacklane ownership in the Blacklane Marks; (4) apply for trademark registration or renewal of trademark registration of any of the Blacklane Marks, any derivative of the Blacklane Marks, any combination of the Blacklane Marks and any other name, or any trademark, service mark, trade name, symbol or word which is similar to the Blacklane Marks; (5) use the Blacklane Marks on or in connection with any product, service or activity that is in violation of any law, statute, government regulation or standard.

The following disclaimers are made on behalf of Blacklane, our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, and shareholders.

Blacklane does not provide transportation services, and Blacklane is not a transportation carrier. Blacklane is not a common carrier or public carrier.

The BL Chauffeur Tools are provided on an “as is” basis and without any warranty or condition, express, implied or statutory. We do not guarantee and do not promise any specific results from use of the BL Chauffeur Tools, including the ability to provide or receive services at any given location or time. Blacklane reserves the right, for example, to limit or eliminate access to the BL Chauffeur Tools in specific geographic areas and/or at specific times based on commercial viability, public health concerns, or changes in law. To the fullest extent permitted by law, we specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Some jurisdictions do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you.

We do not warrant that your use of the BL Chauffeur Tools will be accurate, complete, reliable, current, secure, uninterrupted, always available, or error-free, or will meet your requirements that any defects in the BL Chauffeur Tools will be corrected, or that is free of viruses or other harmful components. We disclaim liability for, and no warranty is made with respect to, connectivity, availability, accuracy, completeness, and reliability of the BL Chauffeur Tools, or Services, including with respect to mapping, navigation, estimated times of arrival, and routing services. You are responsible at all times for your conduct and the consequences of your conduct while using the BL Chauffeur Tools

You are responsible for the use of your user account and Blacklane expressly disclaims any liability arising from the unauthorized use of your user account.

Location data provided by the BL Chauffeur Tools is for basic location purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate or incomplete location data may lead to death, personal injury, property or environmental damage. Neither Blacklane, nor any of its Local Service Providers, guarantees the availability, accuracy, completeness, reliability, or timeliness of location data tracked or displayed by the BL Chauffeur Tools.

Blacklane shall not be in breach of these Terms nor liable for failure or delay in performing obligations under these Terms if such failure or delay results from events, circumstances or causes beyond its reasonable control including (without limitation) natural disasters or acts of God; labor disputes or stoppages; war; government action; epidemic or pandemic; chemical or biological contamination; strikes; riots; acts of domestic or international terrorism; quarantines; national or regional emergencies; or any other cause, whether similar in kind to the foregoing or otherwise, beyond Blacklane’s reasonable control. All service dates under these Terms affected by force majeure shall be tolled for the duration of such force majeure. The Parties hereby agree, when feasible, not to cancel but reschedule the pertinent obligations as soon as practicable after the force majeure condition ceases to exist.

By using our BL Chauffeur Tools, you acknowledge and consent to the collection and processing of your biometric data through the Onfido App scan for verification purposes. This biometric data may include facial recognition and other biometric identifiers. We ensure that your biometric data will be securely stored and processed in accordance with applicable laws and regulations. Your biometric data will only be used for the purposes of identity verification and will not be shared with any third parties without your explicit consent, except as required by law. You have the right to request access to, correction of, or deletion of your biometric data collected through the Onfido app scan. You also acknowledge that you have read, understand and accept Onfido Facial Scan Policy and Release, Onfido Privacy Policy and Onfido Terms of Service.

If you do not consent, or want to revoke your consent, you can do this at any time by sending an email to: legal@blacklane.com

You will indemnify and hold harmless and, at Blacklane’s election, defend Blacklane, including our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, or shareholders (collectively, the “Indemnified Parties”) from and against any claims, actions, suits, losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of the BL Chauffeur Tools and/or performance of the Services, including: (1) your breach of these Terms; and/or (2) any other activities in connection with the BL Chauffeur Tools, or the Services. This indemnity shall be applicable without regard to the negligence of any Party, including any indemnified person. You will not, without Blacklane’s prior written consent, agree to any settlement on behalf of any Indemnified Party which includes either the obligation to pay any monetary amounts, or any admissions of liability, whether civil or criminal, on the part of any Indemnified Party.

IN NO EVENT WILL BLACKLANE, INCLUDING OUR AFFILIATES, SUBSIDIARIES, PARENTS, SUCCESSORS AND ASSIGNS, AND EACH OF OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SHAREHOLDERS (COLLECTIVELY “BLACKLANE” FOR PURPOSES OF THIS SECTION), BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR DELETION, CORRUPTION, LOSS OF DATA, LOSS OF PROGRAMS, FAILURE TO STORE ANY INFORMATION OR OTHER CONTENT MAINTAINED OR TRANSMITTED BY THE BL CHAUFFEUR TOOLS, SERVICE INTERRUPTIONS, OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES) ARISING OUT OF OR IN CONNECTION WITH THE BL CHAUFFEUR TOOLS, THE SERVICES, OR THESE TERMS, HOWEVER ARISING INCLUDING NEGLIGENCE, EVEN IF WE OR OUR AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CERTAIN JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

This agreement is effective upon your acceptance of these Terms. This agreement may be terminated:

For the avoidance of doubt, the agreement to arbitrate under Section 4 hereunder shall survive the termination of this agreement.

You agree not to use or otherwise disclose any technical, financial, strategic or other proprietary and confidential information relating to Blacklane, including its business, operations and properties, or information about a Guest made available to you in connection with such Guest’s use of the Services, which may include the Guest’s name, pick-up location, contact information and photo (“Confidential Information”), disclosed to you by Blacklane for your own use or for any purpose other than as contemplated herein. You shall not disclose or permit disclosure of any Confidential Information to third parties, and you agree not to store separate and outside of the BL Chauffeur Tools any Confidential Information obtained from the BL Chauffeur Tools. You understand that some of the Confidential Information you receive may be protected by federal and/or local confidentiality laws. In the event that you know a Guest, you should not disclose to anyone the identity of the Guest or the location that you picked up or dropped off the Guest. You understand that any violation of this agreement’s confidentiality provisions may violate federal or local confidentiality laws and could result in civil or criminal penalties against you. You agree to take all reasonable measures to protect the secrecy of and avoid disclosure or use of Confidential Information in order to prevent it from falling into the public domain. Notwithstanding the above, you shall not have liability to Blacklane with regard to any Confidential Information use or disclosure which you can prove: was in the public domain at the time it was disclosed by Blacklane or has entered the public domain through no fault of yours; was known to you, without restriction, at the time of use or disclosure, as demonstrated by files in existence at the time of use or disclosure; is used or disclosed with the prior written approval of Blacklane; becomes known to you, without restriction, from a source other than Blacklane without breach of these Terms by you and otherwise not in violation of Blacklane rights; or is disclosed pursuant to the order or requirement of a court, administrative agency, or other governmental body; provided, however, that you shall provide prompt notice of such court order or requirement to Blacklane to enable Blacklane to seek a protective order or otherwise prevent or restrict such disclosure.

You acknowledge and agree that you and Blacklane are in an indirect business relationship. You and Blacklane expressly agree that (1) this is not an employment or independent contractor agreement and does not create an employment or independent contractor relationship between you and Blacklane; (2) other than these Terms, Blacklane has no contractual relationship with you; (3) you provide the Services on behalf of a Local Service Provider and not Blacklane; and (4) no joint venture, franchisor-franchisee, partnership, or agency relationship is intended or created by these Terms. You have no authority to bind Blacklane, and you undertake not to hold yourself out as an employee, independent contractor, agent or authorized representative of Blacklane.

Blacklane does not, and shall not be deemed to, direct or control you generally or in your performance under these Terms specifically, including in connection with your provision of Services on behalf of the Local Service Provider, your acts or omissions, or your operation and maintenance of your vehicle, other than the Blacklane quality standards. You retain the sole right to determine when, where, and for how long you will utilize the BL Chauffeur Tools. You retain the option to accept or to decline or ignore a Guest request for Services via the BL Chauffeur Tools, or to cancel an accepted request for Services via the BL Chauffeur Tools, subject to Blacklane’s then-current cancellation policies. Blacklane does not, and shall not be deemed to, require you to accept any specific request for Services as a condition of maintaining access to the platform or access to BL Chauffeur Tools. With the exception of any signage required by law or permit/license rules or requirements, Blacklane shall have no right to require you to: (a) display Blacklane names, logos or colors on your vehicle(s); or (b) wear clothing displaying Blacklane name, logos or colors.

Whenever possible, each provision of these Terms shall be interpreted in such manner as to be effective and valid under applicable law, but if any provision of these Terms is held to be prohibited by or invalid under applicable law, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or the remaining provisions of these Terms.

These Terms express the entire agreement of the Parties concerning the subject matter hereof and supersede any and all prior or contemporaneous oral and/or written agreements concerning the subject matter hereof. For the avoidance of doubt, the Parties agree that there are no other agreements, oral or written, concerning arbitration, except as provided herein. These Terms are not and shall not be construed to create any contract of employment, express or implied.

We desire that these Terms be as clear and as straightforward as possible given their important subject matter. Accordingly, we are giving you sufficient time to review these Terms and to confer with counsel if you so choose. If you have any questions about these Terms, please contact us at any time.

You agree that this agreement and all incorporated agreements may be automatically assigned by Blacklane, in our sole discretion by providing notice to you. You may not assign this agreement without Blacklane’s prior written approval. Any purported assignment by you in violation of this section shall be void. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. The words “include”, “includes” and “including” are deemed to be followed by the words “without limitation”. This agreement’s terms may be modified or amended only by written agreement executed by the Parties. This agreement’s terms may be waived only by a written document executed by the Parties. These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where the Services are performed, without regard to the choice or conflict of law principles of any jurisdiction.