Blacklane Partner Portal

How to use the chauffeur app

More information on the ratings guests give at the end of a ride

Whether you are updating your fleet or have just found your dream vehicle, we've got you covered.

Need an extra pair of hands or just found the perfect team mate? 
Adding a new chauffeur to your existing account couldn't be easier.

How to reach the team responsible for the city you work in

More information on when to contact the partner operations team, and how your market manager can help with other topics

Details on Blacklane's first call to newly added chauffeurs

Waited longer than expected for a guest or been asked to make a route change? Just let us know!

Need to change some contact information or updating a plate number? Here's everything you need to keep your partner portal up to date.

Whether you are already a partner or applying to become one, forgotten passwords can be retrieved here.

If you need to change your bank account, update your company address or other account changes then step this way...

Technical difficulties? Let's get that sorted ASAP.

Information on when you will receive payment for rides performed, and what to do in the case of a discrepancy.

If an incident occurs during a ride we want to resolve the matter as fairly and openly as possible. That’s where your reply comes in!

New drivers license or updated vehicle registration? We've all been there. Here's how to update expired information in the partner portal.

More information on ride reviews and ratings.

No rides available to you in the app? There could be a number of different reasons, so let's take a look...

Information on our new Chauffeur Hailing option.

More information on what to do when a guest doesn't show up

More information on what happens when a guest cancels a ride.

Chauffeurs are now able to message guests within the Blacklane app. Here's how it works!

Information for current partners, including details about payments, incidents and how to contact your Affiliate Manager