Partner FAQ

Information for current partners, including details about payments, incidents and how to contact your Affiliate Manager

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20 articles in this collection
Written by Colin Mesko, Calum, and Robin M.

How to use the chauffeur app

Essential information for chauffeurs.
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Written by Colin Mesko
Updated over a week ago

How can I add a new vehicle to my account?

Whether you are updating your fleet or have just found your dream vehicle, we've got you covered.
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Written by Calum
Updated over a week ago

How can I add a new chauffeur to my account?

Need an extra pair of hands or just found the perfect team mate? Adding a new chauffeur to your existing account couldn't be easier.
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Written by Calum
Updated this week

Who should I contact if I have questions about my account?

More information on when to contact the partner operations team, and how your market manager can help with other topics
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Written by Calum
Updated over a week ago

What is an activation call?

Details on Blacklane's first call to newly added chauffeurs
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Written by Calum
Updated this week

How do I record extras for a pickup?

Waited longer than expected for a guest or been asked to take a detour? Just let us know!
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Written by Calum
Updated over a week ago

How can I update my chauffeur and vehicle info?

Need to change some contact information or updating a plate number? Here's everything you need to keep your partner portal up to date.
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Written by Calum
Updated over a week ago

How do I reset my password?

Whether you are already a partner or applying to become one, forgotten passwords can be retrieved here.
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Written by Calum
Updated over a week ago

How can I update my partner account information?

If you need to change your bank account, update your company address or other account changes then step this way...
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Written by Calum
Updated over a week ago

What should I do if my app is unresponsive or working improperly?

Technical difficulties? Let's get that sorted ASAP.
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Written by Calum
Updated over a week ago

I have questions about payment, what should I do?

Information on when you will receive payment for rides performed, and what to do in the case of a discrepancy.
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Written by Calum
Updated over a week ago

What should I do when I receive an incident information request?

If an incident occurs during a ride we want to resolve the matter as fairly and openly as possible. That’s where your reply comes in!
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Written by Calum
Updated over a week ago

How is my bonus calculated?

More information on bonuses available to Blacklane partners, perks, and the Partner Prestige Club.
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Written by Calum
Updated over a week ago

What should I do when a document expires?

New drivers license or updated vehicle registration? We've all been there. Here's how to update expired information in the partner portal.
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Written by Calum
Updated over a week ago

How are ratings generated and how can I check mine?

More information on ride reviews and ratings.
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Written by Calum
Updated over a week ago

When will I receive my 1099 form?

Tax information for US partners.
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Written by Calum
Updated over a week ago

I can’t see any rides in the auction system- what should I do?

No rides available to you in the app? There could be a number of different reasons, so let's take a look...
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Written by Calum
Updated over a week ago

Why do chauffeurs have to have location services on to use the app?

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Written by Robin M.
Updated over a week ago

How does Blacklane use a chauffeur’s location data?

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Written by Robin M.
Updated over a week ago

Chauffeur Hailing FAQ

Information on our new Chauffeur Hailing option.
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Written by Calum
Updated over a week ago