Go to Blacklane Partner Portal
Information for current partners, including details about payments, incidents and how to contact your Affiliate Manager
How to use the chauffeur app
How can I add a new vehicle to my account?
How can I add a new chauffeur to my account?
Who should I contact if I have questions about my account?
What is an activation call?
How do I record extras for a pickup?
How can I update my chauffeur and vehicle info?
How do I reset my password?
How can I update my partner account information?
What should I do if my app is unresponsive or working improperly?
I have questions about payment, what should I do?
What should I do when I receive an incident information request?
How is my bonus calculated?
What should I do when a document expires?
How are ratings generated and how can I check mine?
When will I receive my 1099 form?
I can’t see any rides in the auction system- what should I do?
Why do chauffeurs have to have location services on to use the app?
How does Blacklane use a chauffeur’s location data?
Chauffeur Hailing FAQ