Partner FAQ

Information for current partners, including details about payments, incidents and how to contact your Affiliate Manager

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17 articles in this collection
Written by Calum Sutherland and Robin M.

Who should I contact if I have questions about my account?

Written by Calum Sutherland
Updated over a week ago

What is the best way to contact my affiliate manager?

Written by Calum Sutherland
Updated over a week ago

I need to discuss a current/upcoming ride- who should I contact?

Written by Calum Sutherland
Updated over a week ago

How can I add a new vehicle/chauffeur to my account?

Written by Calum Sutherland
Updated over a week ago

What should I do when I renew a license or permit?

Written by Calum Sutherland
Updated over a week ago

How can I change chauffeurs’ contact information?

Written by Calum Sutherland
Updated over a week ago

What should I do if I can’t log in to my account?

Written by Calum Sutherland
Updated over a week ago

How is my bonus calculated?

Written by Calum Sutherland
Updated over a week ago

How are ratings generated and how can I check mine?

Written by Calum Sutherland
Updated over a week ago

What is an incident information request email and what should I do if I receive one?

Written by Calum Sutherland
Updated over a week ago

What should I do if my app is unresponsive or working improperly?

Written by Calum Sutherland
Updated over a week ago

How can I change my monthly payment information?

Written by Calum Sutherland
Updated over a week ago

When will I receive payment for rides performed?

Written by Calum Sutherland
Updated over a week ago

I have received my monthly invoice and feel there is a discrepancy- what should I do?

Written by Calum Sutherland
Updated over a week ago

I can’t see any rides in the auction system- what should I do?

Written by Calum Sutherland
Updated over a week ago

Why do chauffeurs have to have location services on to use the app?

Written by Robin M.
Updated over a week ago

How does Blacklane use a chauffeur’s location data?

Written by Robin M.
Updated over a week ago