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What should I do if a document is rejected?
What should I do if a document is rejected?

Don't worry if some of your documents are not approved when registering as a partner, adding a vehicle or chauffeur, we're here to help!

Calum S. avatar
Written by Calum S.
Updated over a week ago

Occasionally, we may be unable to approve a document straight away. There could be a number of different reasons for this, but they are all fixable!

In this case, you will receive an email that looks similar to this:

The email will list the document which has not been approved, the chauffeur or vehicle the document belongs to, and information on any changes that need to be made before it can then be approved. Clicking the link will take you to the partner portal, where you can replace the document once the requested changes have been made:

If you are registering to become a partner, you can also check the onboarding portal, where you will be able to see the requested amendments to documents which have not yet been approved:

Simply follow the instructions provided for each document, and once we have had a chance to review the new version, we'll let you know the next steps in the process by email as soon as possible.

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