What should I do if my app is unresponsive or working improperly?

If you are experiencing technical difficulties when using your Blacklane Chauffeur app, please firstly refresh the app by closing it altogether and restarting it. Please also ensure that you are using the latest version of the app and that any updates have been installed. If the problem persists please contact driverregistration@blacklane.com or message us using the new chat feature on your partner portal. Make sure to describe the issue in detail, and include screenshots where appropriate/possible.