If you are experiencing technical difficulties when using your Blacklane chauffeur app, there a few basic things we can try straight off:
Try to refresh the app by closing it completely and then restarting
Ensure that you are using the latest version of the app and any pending updates have been installed. If in doubt, please delete the app from your device altogether and then reinstall it from the play/app store
If you are experiencing an issue with your partner portal, please try the following:
Clear your browser history/cookies
Ensure that you are using Google Chrome as your web browser, as we have found this to be more compatible with certain aspects of the website
Please use a laptop or computer instead of your phone
If the problem persists after trying the above, please reach out to us on chat and we would be happy to look into this in more detail for you. When messaging, please try to describe the issue in as much detail as possible, and include screenshots where possible.